Our AV Support Services

We understand how business critical workplace technology is. This is why we offer support services to ensure your systems operate smoothly and efficiently.
Our team is dedicated to providing help and solutions that allow your team to meet, collaborate and conduct productive meetings without interruptions.
Talk to us about your project

Learn how our support services work

Equipment monitoring and warranty support

We proactively monitor your equipment, picking up issues before they become problems, such as firmware updates, loose or unplugged cables.

Our support services are available via phone, email, video or on-site, and are delivered by our skilled engineers. If issues occur, you can quickly get in touch with our team who will work swiftly to get your technology working as it should.

We understand that it can be challenging for in-house IT teams to troubleshoot meeting and conference room technology due to the technology differences and its implementation. That’s why we work in partnership with you to provide the specialist support required.

In addition, our support team assists with warranty communication between you and manufacturers, ultimately saving you valuable time and reducing stress.

Choose your Plan

Our Support Options

  • Standalone Support

    For your existing AV tech

    Take advantage of our standalone support plan for your existing workplace technology - even if you haven’t purchased it from us.

    Our plan provides direct access to our team of expert engineers, whenever you need it.

  • Purchase Support

    When you buy workplace technology from us

    Protect your new investment from unexpected downtime by adding a support plan when you purchase workplace technology from us. By doing so, you’ll keep everything all in one place and directly benefit from the extensive specialist expertise of those who installed your equipment.

Ask about our 'Easy AV' Subscription

Spread out the costs of your AV technology with our Easy AV monthly subscription.

Our plan gives you access to the latest, easy-to-use audio, visual and conferencing technology, as well as ongoing support and guidance.

Client Case Studies

Selected Projects

Blueprint
Gavin Hitchcock

Gavin Hitchcock

Director of ICT & Data

TecInteractive is a key strategic partner, working closely with us to design and install AV solutions for meeting rooms which are efficient and easy to use. With customised training for our team members, their solutions have greatly strengthened our Group’s hybrid working business model.

Mark Garside

Mark Garside

Head of Global Information Services,

We are absolutely thrilled with the AV equipment and services provided by TecInteractive! Now, we can effortlessly connect employees from different offices and seamlessly integrate hybrid staff working from home.

The technology has truly transformed our productivity and collaboration, bringing us closer together as a team. We couldn’t be happier with the results!

David Bowler

David Bowler

Director, Sibbalds Ltd

We recently purchased our 3rd “screen” from TecInteractive for use in our meeting room. Having previously had a SMART interactive board, and then a BENQ touchscreen, we opted this time for an LG commercial TV screen.

The whole process was managed efficiently, and the engineers came and moved the old screen into our second meeting room and installed the new screen – even supplying a replacement bracket when the original couldn’t be located. Fantastic service, would happily recommend to others

Les Day

Les Day

Commercial Director, Asecos Ltd

Their expertise and professionalism were evident from the initial consultation to the final installation. We wholeheartedly recommend TecInteractive for their innovative solutions, expert knowledge in all things AV as well as their unwavering commitment to get it right for their customer.

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