Your IT Team Shouldn't Have To Be AV Experts

When meeting room technology fails, it's your IT team fielding the complaints. But audiovisual systems require specialist knowledge that most IT departments simply don't have time to develop.
TecInteractive provides expert AV support that works alongside your IT team - handling everything from rapid fault resolution to strategic planning, so your technology infrastructure runs smoothly and your team can focus on what they do best.
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The Challenge:
When AV Becomes an IT Burden

Your IT team manages core infrastructure, security, and business-critical systems. Meeting room AV is a different specialisation entirely – and it’s eating up valuable time.

The reality for most IT Directors:

  • Reactive firefighting

    Hours troubleshooting AV issues they’re not trained to resolve

  • Inconsistent systems

    Each room operates differently, creating confusion and support calls

  • Unpredictable failures

    Equipment breaks at critical moments, and users blame IT

  • Warranty nightmares

    6-8 week manufacturer repairs leave rooms unusable

  • Knowledge gaps

    No bandwidth to stay current on AI meeting tools and emerging standards

The cost? Productivity loss, frustrated staff, wasted IT resources, and meeting spaces that don’t deliver ROI. Your IT team is excellent at what they do – but AV requires specialist expertise they don’t have time to develop.

Our solution:
Strategic AV Support That Works With Your Team

We don’t replace your IT department – we strengthen it.

  • Proactive Partnership

    We work alongside your IT team with clear communication and documented processes.

  • Rapid Response

    We diagnose and fix issues fast, with expertise your team isn’t trained for.

  • Consistent Systems

    Standardised meeting rooms with intuitive interfaces that reduce support tickets.

  • Future-Proof Planning

    We stay ahead of the technology curve so you don’t have to.

What's included 

As independent providers of audio visual solutions, we have access to a diverse market, enabling us to identify and provide the best technology to suit your business.
  • Proactive System Monitoring

     Resolve issues before they impact operations

  • Scheduled Maintenance

    Security patches and firmware updates outside business hours

  • Expert Support

    Direct access to AV specialists throughout the working day

  • AI Meeting Tools Integration

     Leverage transcription, smart summaries, and AI assistants

  • Equipment Swap Service

     Immediate replacement hardware to minimise downtime

  • Warranty Management

    We handle claims and coordinate faster repairs

  • Strategic AV Roadmap

    Long-term planning aligned with your IT strategy

The business impact

  • Reduced IT Burden - Fewer AV tickets reaching your team
  • Measurable Uptime – Preventative maintenance keeps rooms operational
  • Protected Budget – Strategic planning prevents costly mistakes
  • Stress-Free Critical Meetings – Reliable technology when senior leadership or clients visit
  • Competitive Advantage – Early adoption of AI meeting tools
  • Clear Strategic Roadmap – Informed decisions, not reactive purchases under pressure

Client Case Studies

Selected Projects

Blueprint
Gavin Hitchcock

Gavin Hitchcock

Director of ICT & Data

TecInteractive is a key strategic partner, working closely with us to design, install and support AV solutions for meeting rooms which are efficient and easy to use. Their ongoing support and customised training for our team members have ensured that everyone feels confident using the technology. As a result, their solutions have greatly strengthened our Group’s hybrid working business model.

Mark Garside

Mark Garside

Head of Global Information Services,

We are absolutely thrilled with the AV solution and support provided by TecInteractive! Now, we can effortlessly connect employees from different offices and seamlessly integrate hybrid staff working from home.

The technology has truly transformed our productivity and collaboration, bringing us closer together as a team. We have support we can rely on and we couldn’t be happier with the results!

David Bowler

David Bowler

Director, Sibbalds Ltd

We recently purchased our 3rd “screen” from TecInteractive for use in our meeting room. Having previously had a SMART interactive board, and then a BENQ touchscreen, we opted this time for an LG commercial TV screen.

The whole process was managed efficiently, and the engineers came and moved the old screen into our second meeting room and installed the new screen – even supplying a replacement bracket when the original couldn’t be located. Fantastic service, would happily recommend to others

Les Day

Les Day

Commercial Director, Asecos Ltd

Their expertise and professionalism were evident from the initial consultation to the final installation. We wholeheartedly recommend TecInteractive for their innovative solutions, expert knowledge and support in all things AV as well as their unwavering commitment to get it right for their customer.

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